Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions purchased through OrientalMuse (“we”, “us”, “our”). Payments are processed by Paddle, our Merchant of Record. By purchasing a subscription, you agree to both these terms and Paddle’s own terms of service.

Where applicable law grants you additional refund rights (e.g. EU consumer cooling-off periods), those rights are not diminished by this policy.

2. Money-Back Guarantee

New subscribers may request a full refund within 7 calendar days of their first successful payment. This guarantee applies once per customer account and covers only the first billing cycle of a new subscription.

• The guarantee covers both monthly and annual plans.
• Refunds are issued to the original payment method.
• After a refund is processed, your Premium access will be revoked.

3. How to Request a Refund

To request a refund:

1. Email billing@orientalmuse.com from the address associated with your account.
2. Include the subject line: Refund Request — [your email].
3. Provide your order or transaction ID (available in the confirmation email from Paddle).

We aim to respond within 1 business day and will initiate the refund upon verification.

4. Processing Timeline

Once approved, refunds are submitted to Paddle immediately. The time for funds to appear in your account depends on your bank or card issuer:

• Credit / debit cards: 5–10 business days
• PayPal: 3–5 business days
• Other methods: up to 14 business days

We cannot speed up this process once the refund has been submitted to Paddle.

5. Non-Refundable Items

• Renewal charges after the 7-day guarantee window has passed.
• Partial months or unused days remaining in a billing period upon cancellation.
• Accounts suspended or terminated for violations of our Terms of Service.
• Any add-ons or one-time purchases (if introduced in the future).

6. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — you retain Premium access until that date.

Cancellation does not automatically trigger a refund. If you are within the 7-day guarantee window, you must also submit a refund request as described in Section 3.

7. Disputes & Chargebacks

If you believe you have been charged in error, please contact us at billing@orientalmuse.com before initiating a chargeback with your bank. We can usually resolve billing issues faster than the chargeback process.

Initiating a chargeback while a refund request is being processed may delay the resolution. Accounts with unresolved chargebacks may be suspended pending investigation.

8. Contact

For any billing or refund enquiries, please reach out to us: